SHIPPING & RETURNS
Jodie Ramsay Art uses Pack & Send professional art couriers. Your delivery fee will be calculated depending on the weight and size of your selected artwork.
Your purchased artwork is precious and delicate.
It is carefully packaged and sealed for safe shipping.
When your order has been shipped, a notification email containing your tracking information will be sent to you.
Upon delivery of your artwork please ensure you exercise caution in unpacking your parcel. Jodie Ramsay Art will not be responsible for any damage to the artwork and no refund or exchange will be possible.
All parcels will require a signature upon delivery unless otherwise noted.
If you choose an 'authority to leave' at checkout, you acknowledge that Jodie Ramsay Art will not be liable in any way for loss or damage of your parcel.
The International Shipping fee will be calculated depending on the weight, size of your chosen artwork, and the location of the country in which it is being sent to
You are responsible for any local customs and duties on your order.
Jodie Ramsay Art is required by law to disclose the value of the artwork being shipped in AUD $.
If an order is refused by your country by no fault of our own, you are therefore responsible for all shipping expenses and any additional costs incurred.
You are responsible for tracking your order. Fail to collect your parcel may result in your parcel being returned to Jodie Ramsay Art in Australia. If so, you are required to pay for the re-shipping costs of your order.
Once an order is received, it will be dispatched within 5 business days.
For shipping within Australia, delivery times will vary depending on your location.
Standard shipping, as a suggestion, generally arrives within 5-6 business days.
Jodie Ramsay Art is not to be held responsible for changes to the standard shipping times, especially during peak shipping periods, sales and Christmas time.
Please contact Jodie Ramsay Art firstname.lastname@example.org if you have not received your parcel within the standard shipping time and we will investigate.
Jodie Ramsay Art does not allow refunds, exchanges or change of mind returns so please shop carefully.
If you have received an item that is damaged, please do not unpack the artwork, photograph the damage and contact email@example.com with attached photos in the email. Damaged items must be reported to Jodie Ramsay Art within 24 hours of receiving the goods (this is due to a strict time frame with our freight service).